Shipping and Return Policy
Shipping Policy
Free Shipping on U.S. Orders
- DentalNightGuard.com provides free shipping for all U.S. orders.
Shipping Process
- U.S. customers receive a prepaid and pre-addressed return mailer along with the impression kit.
- Final night guards are typically shipped within 5-7 business days after the lab receives impressions.
International Shipping
- Currently we do not offer international shipping. Only U.S.
Delivery Assurance
We prioritize efficient processing and safe delivery of all orders. Tracking details are provided to ensure peace of mind during shipping.
Return Policy
30-Day Money-Back Guarantee
- Customers may return their night guard for a full refund, excluding shipping and handling fees, within 30 days of the product being mailed from our lab.
- If adjustments, re-fabrications, or new impressions are needed to achieve a perfect fit, these services are provided free of charge within the first 30 days.
100-Day Warranty
- DentalNightGuard.com offers a comprehensive one-year warranty on night guards.
- Night guards that wear out or are damaged within 100 days will be replaced or adjusted free of charge.
- If changes to your dental structure occur, such as new dental work, a replacement night guard can be purchased at a discounted rate.
Perfect Fit Promise
Ensuring Your Satisfaction
- DentalNightGuard.com guarantees a perfectly fitting night guard. If your night guard doesn’t fit, adjustments or replacements are offered free of charge.
- If a solution cannot be reached, the product may be returned within the specified return period for a full refund.
Return and Adjustment Process
How to Initiate a Return or Adjustment
- Contact Customer Support:
Email us at support@dentalnightguard.com or use the return request form on our website.
- Prepare the Product for Return:
Include your customer identification details to ensure efficient processing.
- Shipping the Return:
- Customers can use the provided prepaid mailer for returns.
Processing Refunds and Exchanges
- Refunds are processed promptly upon receipt of the returned product.
- Adjustments or replacements are initiated immediately after customer feedback is received.